Job Description
Join one of the fastest growing companies in America, recognized as an Inc. 5000 award-winning company with more than 400 percent growth over the past three years. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005.
Classification: Full time; Exempt
Shift: On-Site - Monday – Friday, core hours 8:00 am to 5:00 pm, 2 late days per week at 10:00am – 6:00pm. Saturdays as assigned in a rotation.
Location: Remote OR On-Site
Job Summary:
At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. These core values drive the work and passion of our team members, and they unite our business and customers. Top Sales Performers earn well over six figures, driving our double-digit growth each month. We offer a strong base salary with uncapped bonus potential, ensuring your earnings reflect your success and dedication. Due to high demand in our industry, we're expanding our sales team and seeking sales professionals with a track record of success. This role is ideal for individuals who excel over the phone, email, inbound chat, and at trade show events. We offer a dynamic, fast-paced work environment where customer satisfaction, teamwork, and cross-functional collaboration are paramount. If you thrive on challenge, consistently outperform sales targets, and bring both customer focus and firearms know-how to the table—we want to hear from you.
Job Responsibilities & Essential Functions:
- Deliver Exceptional Customer Experience:
- Greet and assist customers over the phone, email, and through inbound chat
- Handle phone transfers from customer service when they are unable to assist.
- Address all customer inquiries, ensuring comprehensive and satisfactory responses.
- Educate and Empower Customers:
- Educate customers about products, features, benefits, and the ATF application process.
- Deliver tailored product recommendations that directly align with each customer’s needs, preferences, and intended use—driving both satisfaction and sales conversion.
- Build rapport through active listening and genuine interest in customer needs.
- Delivering compelling product presentations and demonstrations over the phone
- Drive Sales and Revenue:
- Engage with leads from online platforms, phone interactions, and inbound chats using CRM tools.
- Suggest relevant upsells to enhance customer satisfaction.
- Close sales from inbound calls, chats, and trade show events, meeting or exceeding sales targets.
- Achieve Operational Excellence:
- Demonstrate job knowledge and productivity by efficiently using company systems/tools.
- Ensure accuracy and quality by reviewing order documents before submission to finance
- Monitor CRM reports and manage sales activity in a timely and accurate manner.
- Maintain high productivity and handle all assigned tasks efficiently.
- Foster a Positive Environment:
- Show appreciation by treating team members and customers with dignity and respect.
- Act as a team player by being collaborative, approachable, and supportive.
- Communicate effectively by being genuine, truthful, and direct.
- Share information openly and be open-minded.
- Embrace Accountability:
- Demonstrate accountability by being on time and prepared for each shift.
- Take responsibility for actions, own mistakes, and follow through on commitments.
- Ensure consistent attendance and punctuality, adhering to scheduled work hours.
- Maintain a focus on process improvement and achieving results.
- Maintain Integrity and Compliance:
- Follow safety rules and adhere to company policies as outlined in the employee handbook.
- Perform all duties professionally and efficiently, upholding principles and integrity.
- Attend Trade Shows as Assigned:
- Represent Silencer Central at trade shows and industry events as assigned.
- Engage in in-person selling in a fast-paced environment to promote products and capture leads.
- Provide knowledgeable and enthusiastic product demonstrations to potential customers.
- Handle customer inquiries and follow up with leads to convert them into sales.
- Collaborate with team members and cross-functional departments to ensure a successful event experience.
Job Requirements & Qualifications:
• High school diploma or equivalent required; college degree preferred.
• Minimum of 3–5 years of high-performance sales experience required, with a proven track record of consistently exceeding revenue targets.
• Solid foundational knowledge of firearms required; advanced or in-depth firearms expertise strongly preferred, including familiarity with various firearm types, use cases, and industry trends.
• Ability to travel 10% of the time required.
• Proven ability to maintain production standards and meet sales goals.
• CRM and Microsoft experience is required.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Energetic, outgoing, and tenacious personality.
• Excellent attention to detail.
• Proven ability to prioritize and respond to a high volume of customer leads with urgency and professionalism in a fast-paced sales environment.
• Ability to work independently to achieve goals and targets.
• Ability to organize and prioritize work.
• Ability to work in a team environment to achieve team, departmental, and corporate goals.
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
• Consistent attendance and punctuality with effective time management.
Compensation and Benefits:
Salary: Base Salary of $60,000 plus commission. Silencer Central offers a competitive total compensation package that includes:
• Unlimited PTO
• Company Paid Holidays
• Health insurance: Copayment Plus Plan or High Deductible Health Plan with HSA
• Dental insurance
• Vision insurance
• LTD and STD insurance
• Company Paid Life Insurance
• EAP
• Colonial Life
• 401(k) with company match
• Employee Discount Program
• Free snacks and drinks