Repair Tech/Technical Support

Who We Need:
We're looking for a Repair Technician / Technical Support Specialist to troubleshoot, analyze, and repair electronic products. You'll provide top-notch technical support and innovative solutions to our customers.

With over 50 years of experience, our client is a leader in safety systems for residential, commercial, and industrial applications. Their products are trusted in over 50 countries, ensuring safety and reliability.

Key Responsibilities:

• Provide technical support to customers
• Perform repair, service, and evaluation activities
• Issue and manage RMAs
• Investigate customer complaints and nonconformities
• Collect and evaluate data to improve support processes
• Develop process documentation and work instructions
• Maintain inventory control of repair components and tools
• Recommend system/product upgrades

Required:

• Technical AS Degree/training or equivalent experience
• Understanding of electronics principles and design
• Mechanical and electrical aptitude
• Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay logic)
• Proficient in Microsoft Office Suite
• Detail-oriented with strong communication skills
• Ability to understand wiring diagrams and schematics
• Proficiency with tools (soldering equipment, multimeters, etc.)

Preferred:

• Knowledge of HVAC, Security Systems, Fire Alarms, Building Controls
• Understanding of sensor technologies (Electrochemical, Catalytic Bead, Infrared, Solid State)

Benefits:

• Competitive medical, dental, and vision coverage
• 401K with company match
• Generous PTO
• Tuition reimbursement